You have ordered an item from our shop that doesn't appeal to you or you would like to find out in advance about the return options? Here we have summarized the most important points for you.

The statutory right of withdrawal applies , see here (this information about deadlines and consequences of the withdrawal is available to you, available in text form during and after the purchase and are part of a purchase)

1 . pack the article in a transport-safe manner to avoid damage during transport

2 . Include information about your purchase with the shipment so that we can safely assign the process (e.g. a copy of a delivery note or invoice), as well as information that you would like to share with us. You are also welcome to tell us the reason for your return so that we can improve ourselves, our products and our service.

3 . frank the shipment sufficiently yourself and send it back with a service provider of your choice (important! keep the proof of sending)

4. our return address is:

order and more

-Service Center

Ernst-Abbe-Str. 20

D-23626 Ratekau

5 . As soon as the return has arrived and has been checked, the refund will be made as you paid.

If you have any questions and something is unclear, please contact us.